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Helpful Answers
Clear answers to the questions customers, dealers and installers most often ask before purchasing a hybrid inverter or lithium battery from Infinix Solar.
The correct capacity depends on your total connected load, peak usage, future expansion and backup requirement. Share the appliances you want to operate, and our team can recommend a suitable inverter size without unnecessary oversizing.
The number of panels depends on the inverter's maximum PV input, MPPT voltage range, input current and the wattage of each panel. Panel configuration should be calculated for the exact inverter model by a qualified solar installer before installation.
Many hybrid inverter models can operate in battery-independent mode using solar and grid power. However, backup during load-shedding requires a compatible battery. The available operating modes vary by model and should be confirmed before purchase.
Backup time depends on the battery's usable capacity, inverter efficiency and the load being used. A lighter load gives longer backup, while air conditioners, heaters and heavy motors reduce runtime quickly. Share your appliance list for a more realistic estimate.
Selected hybrid models support solar, utility grid and generator input. Power-source priority and charging settings can be configured according to your usage. Generator compatibility and charging limits should be verified for the exact inverter model.
No. Infinix Solar supplies hybrid inverters and lithium batteries only. We do not provide solar panels or installation services. Customers should arrange installation through a qualified solar installer, while our team can provide product specifications and compatibility guidance.
Warranty coverage varies by product model and is confirmed on the official invoice or warranty documentation. Infinix Solar provides product guidance, technical assistance and service follow-up through its support network. Keep the invoice and product serial number for any warranty claim.
Yes. Verified solar dealers, installers and electrical businesses can request trade pricing for bulk inverter and lithium battery orders. Rates depend on the model, quantity and current stock availability, so business details are required before quotation.
Delivery can be arranged for many locations across Pakistan, depending on product type, quantity, destination and courier availability. Lithium batteries require special handling, so delivery charges and estimated timelines are confirmed before dispatch.
Wi-Fi-enabled models support remote monitoring through a compatible mobile application. Depending on the model, you may be able to check power flow, solar generation, battery status, load usage and system alerts. App features vary by inverter and communication device.
Share your load, required backup and preferred inverter or battery model with our team.